Q1 . Why should I buy from Cougar-Extreme?
A1 . Cougar-Extreme are one of the largest suppliers of new, computer equipment. We are based in Nottingham (NG6 9AD).
Our Sales are based on the low price of the brand name stock we sell, along with the excellent, ongoing customer service and support from our dedicated and experienced staff.
We buy in bulk and sell direct to pass our savings on to you, the customer. These discounts allow you to replace, expand or upgrade your IT equipment more often, letting you take advantage of the rapid advancements in computer technology, keeping you up to date or ahead of everyone else.
We offer PC buyers a genuine value alternative to our overpriced competitors coupled to a unique, personal touch rarely found in a market of limited choice and inadequate support. Specialising in individual, compatible systems our tailor made service is focused on meeting the needs of every client.
Q2 . How do I order online?
A2 . Simply click on the item you wish to buy then click the buy now button, fill in the form and press continue. You will then be transferred to a secure server to complete your transaction. If at any time you encounter any difficulties a customer adviser will be only too happy to help - you can call them Monday to Saturday 9.30am to 6.00pm on 0115 951 9995 or fill in the call me back form and we'll get in touch with you.
Q3 . How can I pay for my order?
A3 . cougar-extreme accept Visa, Switch, Mastercard and Delta, all of which may be subject to a maximum 3% surcharge. COD & Transax Orders:- Qualified U.K. customers may pay for Cheque On Delivery (COD) with a personal or business cheque that has been cleared by the TRANSAX Cheque Guarantee System. All cheques must be faxed to cougar-extreme with a copy of the purchase order or sales order confirmation prior to dispatch to ensure cheque clearance by the TRANSAX system. Cheques may be subject to a maximum (2%) Transax surcharge dependant on order value. Any cancelled or returned cheques issued to Cougar Extreme will be subject to a (10)% administration fee chargeable to the customer.
Q4. How long do you normally take to deliver and can I have my order delivered next day?
A4 . We aim to deliver all orders within7 working days from confirmation of order. Next day delivery is possible subject to availability, your account manager will be able to advise you.
Q5. How do I contact cougar-extreme?
A5 . You can email us using the contact form or call us on 0115 951 9995 Monday to Friday 9.00 am to 6pm.
Q6. Can I have a discount if ordering in volume?
A6 . Yes. Your account manager will be able to advise you on the discounts we give to volume orders.
Q7. Can I have an on site warranty with my server or workstation?
A7 . Yes. We offer on site warranties with certain servers and workstations. Please call your account manager for more
Q8. Can I get an item sent outside the UK?
A8 . Unfortunately Cougar-Extreme can only deliver within the UK
Q9. I need to change my order who do I contact?
Q10. My order is damaged/ items are missing what do I do?
A10 . In the event of an incorrect order or damage to items you have received please contact Cougar-Extreme Customer Services on 0115 951 9995 within 24 hours of receipt of your goods.
Q11. How do I cancel or return my order?
A11 . If you wish to cancel or return an order please contact one of our customer service representatives on 0115 951 9995 and they will advise you. Please ensure you have read our return policy.
Q12. What is cougar-extreme return policy?
A12 . Unless otherwise documented on the invoice Cougar-Extreme will cover any products with a one year repair or replace under warranty. All warranties are valid from date of invoice. All goods, other than software, returned within the products warranty period from date of invoice, with original receipt, are eligible for repair or replacement. Cougar-Extreme reserves the right to replace or repair any faulty products or components with either new or refurbished products dependent on requirements. Cougar-Extreme will not accept the return or exchange of any item if the Cougar-Extreme Serial Label has been removed or broken. Cougar-Extreme warranties and technical support will not cover any product, software or components that have not been directly purchased from Cougar-Extreme. Any damage, fault or virus affecting the original Cougar-Extreme product occurring due to user modification, including component and software implementation not supplied by Cougar-Extreme will not be covered by any Cougar-Extreme warranties. Cougar-Extreme reserves the right to charge for any labour, parts and delivery charges incurred. Cougar-Extreme telephone support will only cover goods supplied by Cougar-Extreme and will not cover any enquiries relating to additional components or software purchased elsewhere.
Q13. How do I register my system for warranty cover?
A13 . Get in touch with the cougar-extreme Customer Services dept on 0115 951 9995 for information on how to register your system.
Q14. I have a problem with my system and it is still under warranty who do I contact?
A14 . Please call the Cougar-Extreme Customer Services dept on 0115 951 9995 . They will provide you with advice and a course of action to follow.
Q15. Do you have a technical support department?
Q16. I'm having problems setting up/installing my equipment?
Q17. Where can I find the latest drivers for my system?
If you have any further questions please contact us on; 0115 951 9995